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Device Doctors Trust Pilot

Terms and conditions

  1. £20 of every full payment made and if chosen the £20 (pay now, rest later) payment made prior to repair is a non-refundable deposit. This will be non-refundable in the event of:
    1. Cancellation within 24 hours of appointment
    2. Wrong device information is given, leading to appointment cancellation or another trip.
  2. By agreeing to our terms and conditions you also understand the following:
    1. I authorize Device Doctors technician(s) to perform repair work on my electronic device. I understand that Device Doctors technicians learnt to perform work on electronic devices however Device Doctors’s is not an authorized service dealer. Further, I agree to release, indemnify, and hold Device Doctors from liability for any claims or damages of any kind or description that may arise from any repair work performed on my electronic device.
    2. I understand that Device Doctors is not responsible for any data loss which may occur as a result of work done on my electronic device. I also understand that I am responsible for backing up my device before allowing any repair to be performed in the event of any data loss and hardware or software failure.
    3. I understand that Device Doctors will not browse through any personal, private or confidential information or data; however, technicians may inadvertently see data during the course of their work. I understand that any confidential data should be removed from the device prior to having repair work performed on the device.
    4. I understand that if I leave my device with Device Doctors and make no effort to collect it will be recycled.
    5. The password or pattern code must be available or deactivated upon repair to mobile device. I understand that repairs or technical support performed by Device Doctors may void manufacturer warranties, especially in the case of iOS device repairs. Your device will be repaired in the time that was originally stated. If there are any reasons that the repair is to take longer, we will get in contact through the information you leave and that this information may also be used for communicating updates and offers from Device Doctors in the future.
    6. I understand that by checking here Device Doctors can use and store all information generated on this form.
    7. Device Doctors do not assume any liability or warranty in the event that the manufacturer warranties are voided but may, at its sole discretion, offer its own warranty on the parts and/or services performed. We offer a warranty with all repairs this does not cover cracked glass or water damage to device. More information can be found here: